Jamal, the Service Manager for a Local Ford Dealer, Makes

question 20

True/False

Jamal, the service manager for a local Ford dealer, makes a point of sending out letters to all customers asking whether or NOT they are satisfied with their purchase. Jamal is conducting a follow-up.

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Definitions:

Deontology Approach

An ethical theory that emphasizes duty, rules, and obligations when making moral decisions.

Electronic Surveillance

The use of electronic devices to monitor and record the activities of individuals or groups, often used for security purposes.

Principles

Fundamental truths or propositions that serve as the foundation for a system of belief, behavior, or chain of reasoning.

Surveillance State

A concept where the government extensively monitors the activities and communications of its citizens, typically through the use of technology.