Elizabeth and Tom Have Had an In-Ground Swimming Pool Installed

question 6

Multiple Choice

Elizabeth and Tom have had an in-ground swimming pool installed in their backyard. About one week after installation, the salesperson telephoned and asked if everything about the pool met with their approval. The salesperson is ______.

• A) prospecting
• B) trying to get a repeat order
• C) conducting a follow-up
• D) overcoming objections

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Definitions:

Primary Memory

Also known as short-term memory, it is the component of the mind responsible for the transient holding of information.

Long-Term Memory

The stage of the memory process that is capable of storing information for extended periods, from hours to a lifetime.

Short-Term Memory

The part of the memory system where information is stored for short periods, typically seconds to minutes, before being forgotten or transferred to long-term memory.

Episodic Memory

The ability to recall and mentally re-experience specific episodes from one's past.