Based on Her _____, She Did Not Anticipate That Interaction

question 22

Multiple Choice

Based on her _____, she did not anticipate that interaction.

• A) mutable identity
• B) role expectation
• C) enacted identity
• D) performance expectation

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Definitions:

Transformational Leadership

A leadership style that involves inspiring and motivating followers to achieve extraordinary outcomes and fostering an environment for positive change.

Reengineering

Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance.

W.Edwards Deming

An American statistician, professor, author, lecturer, and consultant known for his work in the field of quality management and for developing the Deming System of profound knowledge.

TQM

Total Quality Management is a management approach focused on long-term success through customer satisfaction and involves all members of an organization.