When the Organization Expects or Requires Workers to Display Particular

question 8

Multiple Choice

When the organization expects or requires workers to display particular feelings, employees are engaging in

• A) stress.
• B) emotion labor.
• C) burnout.
• D) role conflict.

Describe the characteristics of different temperament styles as proposed by Thomas and Chess.

Explain the concept of generativity and its significance in middle adulthood.

Understand the basic principles of temperament and its consistency over time.

Recognize the relationship between ADHD and other mental health issues.

---

Definitions:

Organizational Structures

The formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate and work together to achieve an organization’s goals.

Idea-Generation

The process of creating, developing, and communicating new concepts or solutions.

Defying Orders

The act of refusing to obey direct instructions or commands from a superior or authority figure.

Extrinsic Rewards

Benefits provided by an external source, such as money, grades, or praise, that motivate individuals to perform tasks.