The Due Process of the Grievance and Arbitration Procedure Is

question 25

Multiple Choice

The due process of the grievance and arbitration procedure is important to the union because it balances management's "upper hand" in settling disputes. This balance is mostly achieved by the inclusion in the procedures of the:

• A) Shop steward.
• B) Department head.
• C) Union grievance committee.
• D) Independent arbitrator.

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Definitions:

Negative News

Negative news involves information that is unwelcome or disappointing, and must be communicated with sensitivity to minimize adverse reactions.

Positive Note

A term used to describe ending a communication or situation on an optimistic or hopeful manner.

Neutral Statement

A statement or expression that does not convey any bias, preference, or controversy.

Indirect Approach

A communication strategy where the main point or request is presented after providing background information or justification.