Examlex
Which of the following is NOT one of Deming's 14 points?
Confusing
Something that is difficult to understand or makes one perplexed.
Implied Warranty
A legal doctrine that guarantees that a product or service will meet certain minimum standards of quality and functionality, even if not expressly stated.
Assurances
Statements or actions intended to provide confidence or certainty about a condition or result.
Representations
Statements of fact made by one party to another before or at the time of entering into a contract, intended to induce the other party into the contract.
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