Instruction 14-2
the Following Table Contains the Number of Complaints

question 53

Multiple Choice

Instruction 14-2
The following table contains the number of complaints received in a department store for the first six months of last year.
$$\begin{array} { c c } \text { Month } & \text { Complaints } \\\text { January } & 36 \\\text { February } & 45 \\\text { March } & 81 \\\text { April } & 50 \\\text { May } & 108 \\\text { June } & 144\end{array}$$
-Referring to Instruction 14-2,if this series is smoothed using exponential smoothing with a smoothing constant of 1/3,what would be the second value?

• A) 53
• B) 39
• C) 45
• D) 42

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Definitions:

Suggestive Selling

A sales technique where the seller suggests additional products or services to the customer, enhancing their purchase.

Professional Salesperson

An individual skilled in navigating the sales process, from identifying potential clients to closing sales, often demonstrating extensive product knowledge and persuasive communication.

Suggestive Selling

A sales technique that involves recommending additional products or services to customers based on their current selections to enhance their purchase experience.

Sales Presentations

A strategy used by salespeople involving a structured dialogue or demonstration to convince potential buyers of the value of a product or service.