Instruction 11-7
a Hotel Chain Has Identically Sized Resorts in Five

question 4

True/False

Instruction 11-7
A hotel chain has identically sized resorts in five locations.The following data resulted from analysing the hotel guests on randomly selected days in the five locations.
$$\begin{array} { | l | l | l | l | l | l | } \hline \text { ROW } & \text { Caymen } & \text { Pennkapmp } & \text { California } & \text { Mayaguez } & \text { Maui } \\\hline 1 & 28 & 40 & 21 & 37 & 22 \\\hline 2 & 33 & 35 & 21 & 47 & 19 \\\hline 3 & 41 & 33 & 27 & 45 & 25 \\\hline\end{array}$$ $$\begin{array}{l}\text { Analysis of Variance }\\\begin{array} { l r r r r r } \hline \text { Source } & d f & \text { SS } & \text { MS } & F & p \\\hline \text { Location } & 4 & 963.6 & & 11.47 & 0.001 \\\text { Error } & 10 & 210.0 & & & \\\text { Total } & & & & & \\\hline\end{array}\end{array}$$
-Referring to Instruction 11-7,if a level of significance of 0.05 is chosen,the decision made indicates that at least two of the five locations have different mean occupancy rates.

Understand the positive role of customer complaints in improving service.

Recognize the distinction between personal attacks and constructive feedback.

Identify strategies for handling impossible customer requests effectively.

Appreciate the role of feedback in improving business operations.

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Definitions:

Effective Communication

The successful exchange of information, where messages are clearly delivered, received, and understood between parties.

Socializer

An individual who actively seeks out or enjoys participating in social activities with others.

Passive Communication

A style of communication where the individual fails to assert their own ideas or needs, often avoiding confrontation.

Group Size

The number of individuals constituting a group or team, which can influence dynamics, interaction, and outcomes.