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Instruction 7-5 The Manager of the Customer Service Division of a Major

question 164

Multiple Choice

Instruction 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Instruction 7-5,the manager decides to ask a sample of customers,who have bought a DVD player made by the company and filed a complaint over the past year,to fill in a survey about whether they are satisfied with the product.This method will most likely suffer from

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Definitions:

Bases Of Power

The foundational sources of authority or influence one person or group holds over another, categorized into different types like coercive, reward, legitimate, expert, and referent power.

Manufacturing Company

A business entity focused on the production of goods using raw materials and machinery, often involving significant human labor and possibly automation.

Distance

The measurement of space between two points or the extent to which individuals are emotionally or culturally apart.

Authority's Social Power

The influence and control exerted by an individual or group in a position of authority, affecting the behavior or opinions of others within a social structure.