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Instruction 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Instruction 7-5,the manager decides to ask a sample of customers,who have bought a DVD player made by the company and filed a complaint over the past year,to fill in a survey about whether they are satisfied with the product.This method will most likely suffer from
Anal
Often associated with a personality type that is meticulous, obsessive, and rigid; derived from Freud's theory of psychosexual development.
Anal Stage
The attachment of libido to the anus.
Psychosexual Development
A Freudian concept outlining how personality develops through stages centered around the libido's focus on different body areas.
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