Imagine That a Directory Assistance Operator Has Just Given Katie

question 101

Multiple Choice

Imagine that a directory assistance operator has just given Katie a telephone number.Surprisingly,as Katie hangs up to dial the number the telephone rings and it is a telemarketer.Although it takes Katie only 18 seconds to get him off the line,she has been prevented from rehearsing the number during that time.Based on a study that is described in the textbook,what will likely happen if Katie attempts to dial the number now?

• A)She will forget all or almost all of the number.
• B)She will remember only the last half of the number.
• C)She will remember only the digits in the middle part of the number.
• D)She will recall the majority of the numbers.

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Definitions:

Business Communication

The sharing of information between people within an organization that is performed for the commercial benefit of the organization.

Cultural Levels

The different layers of culture that an individual belongs to, from personal beliefs to global cultures, each influencing one's identity and behavior.

Technical Culture

The customs, practices, and values that characterize a particular group or organization engaged in technical work.

Informal Culture

The unspoken, unofficial, and often unintended behaviors, traditions, and rituals that organically develop within an organization.