In Learning from Experience: "Zappos," Style Character and Ways of Doing

question 167

Multiple Choice

In Learning from Experience: "Zappos," style character and ways of doing things at Zappos are driven by

• A) servant leadership discussion groups
• B) mentoring for new employees
• C) the core values of the firm and leaders
• D) personality testing

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Definitions:

Classical Conditioning

An associative conditioning method where repeated linkage of two stimuli leads to a response initially caused by the second stimulus, eventually being caused by the first stimulus alone.

Habituation

The psychological process of becoming accustomed to a stimulus after repeated exposure, leading to a decrease in response.

Stimulus Generalization

The psychological process by which a response is elicited by stimuli similar to the original stimulus to which the response was conditioned.

Classical Conditioning

A conditioning method in which repeated pairings of two stimuli lead to a response that, though originally elicited by the second stimulus, is eventually elicited by the first stimulus alone.