The Valet Manager at a Large Casino Has Implemented a Procedure,which

question 23

Multiple Choice

The valet manager at a large casino has implemented a procedure,which he hopes will increase customer satisfaction with the services delivered by his staff.He began by issuing a memo to each member of his staff emphasizing the importance of increasing customer satisfaction with their services.He has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers.Which of the following sources of a leader's power has the valet manager apparently used in this example?

• A) coercive power
• B) legitimate power
• C) both coercive power and legitimate power
• D) reward power

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Definitions:

NALA's Model Standards

The professional guidelines and ethical standards established by the National Association of Legal Assistants for the paralegal profession.

Utilization of Paralegals

The practice of lawyers employing paralegals to assist with legal work, allowing for more efficient handling of cases.

Qualifications

The skills, experience, and education required to perform a job.

Unauthorized Practice of Law

The act of engaging in law-related activities by an individual or entity not authorized or licensed to practice law in a jurisdiction.