The Following Interchange Occurs Between Angelo,a Customer Service Representative at an Insurance

question 100

Multiple Choice

The following interchange occurs between Angelo,a customer service representative at an insurance company,and Amber,his supervisor."I'm really embarrassed to ask you this,but I didn't think you'd mind.I know I've used up all of my days off,but my daughter was just selected to play the lead in her fourth grade class play next Friday,and I was wondering if I could have the afternoon off so that I could be there for her.She would really be disappointed if I couldn't make it." Amber responded: "Sounds to me like a pretty important job for a Dad.Go and have a good time.I can get Clarence to cover for you.He owes me a favor." It is likely that Amber emphasizes ____ in her leadership behavior.

• A) empowerment
• B) initiating structure
• C) a delegating style
• D) consideration

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Definitions:

Liver Dysfunction

A condition where the liver is unable to perform its normal functions effectively, leading to a range of health issues.

Urine Output

The volume of urine excreted by the kidneys over a designated period of time, an important indicator of renal function and fluid balance.

Bedpan

A device used for the toileting of a bedridden patient in a health care facility or home care setting.

Graduated Container

A container marked with measurements, used for accurately measuring liquids or other substances.