Read the Following Scenario and Explain How Herzberg's Motivator-Hygiene Model

question 149

Essay

Read the following scenario and explain how Herzberg's motivator-hygiene model could be helpful to Katie in developing an intervention to cope with absenteeism and turnover,as well as the declining quality and productivity problems.Be sure to clarify any assumptions that you make in developing your answer.
Katie was just promoted to manager of Snow Mountain Water Company.Her predecessor was replaced due to a large increase in absenteeism and turnover that developed in the department over the previous two years.As might be expected,the absenteeism and turnover led to a marked decline in quality and productivity,which has hurt revenues and alarmed company management.Katie has been told that her major goal in managing the department should be to initially stabilize the work force by reducing absenteeism and turnover,and then attempt to increase the productivity and quality of the unit's work.She has been asked to come up with a plan to accomplish these goals,which is to be presented to top management within sixty days.

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Definitions:

Explore Commonalties

Exploring commonalities involves identifying shared interests, values, or experiences during negotiation or conversation, which can facilitate rapport and mutual understanding.

Highlight Differences

The process of emphasizing or pointing out the distinct or contrasting aspects between two or more entities.

Two-Sided Messages

Effective communication approach that presents both advantages and disadvantages or supports and opposes a particular argument, aiming to create a balanced perspective.

One-Sided Messages

Communications that present only one point of view or aspect of an issue.