Photographers at a Daily Newspaper Are Used to Receiving Monthly

question 14

True/False

Photographers at a daily newspaper are used to receiving monthly awards for their pictures.When the newspaper switched to a digital system,many photographers had difficulty learning the new technology and continued to turn their pictures in to editors using the old system.To encourage photographers to make the change,only pictures in the new digital system were eligible for the monthly awards.Editors ignored photographers who sent in pictures using the old system.This is an example of management using positive reinforcement to increase desired behaviors.

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Definitions:

Customer Retention

The strategies and actions companies take to prevent customers from switching to a competitor and to encourage repeated business.

Buying Experience

The overall experience and satisfaction a customer undergoes while purchasing a product or service, impacting loyalty and repeat purchases.

Firm's Profits

The net income that remains after a company subtracts its expenses from its revenues, indicating its financial success.

Postpurchase Stage

The phase in the consumer buying process that occurs after a purchase is made, involving activities such as product use, evaluation, and forming future purchase intentions.