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Sarah Is Developing a Personality Test to Be Used for Research

question 27

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Sarah is developing a personality test to be used for research purposes in her organization.She hopes to use the instrument to identify individuals who would be successful as customer service representatives,acting to resolve conflict between dissatisfied customers and other departments in the company.Sarah should probably include traits in the test that measure the personality factor of:


Definitions:

Explicit Costs

Direct, out-of-pocket payments made by a business for resources and services used in production.

Incremental Cost

The additional cost associated with producing one more unit of a product or service.

Marginal Cost

The increase or decrease in the total cost of a product when the production volume is increased by one unit.

Opportunity Costs

The cost of an alternative that must be forgone to pursue a certain action, representing the benefits that could have been received by taking an alternative action.

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