Examlex
All of the following are environmental sources of personality differences except:
Reliability
The degree to which a service, tool, or system consistently performs according to its intended or required outcome without failure.
Responsiveness
The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.
Assurance
A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.
Empathy
The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.
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