In the Teams Competency: Why Personality Is Important at Starbucks,many

question 49

Multiple Choice

In the Teams Competency: Why Personality is Important at Starbucks,many applicants say they apply to Starbucks for the opportunity to work in a place where "I feel I have value." This would indicate that many of Starbucks' applicants are high on:

• A) conscientiousness
• B) extroversion
• C) agreeableness
• D) emotional stability

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Definitions:

Negative Reinforcement

a behavior modification technique where the removal of an undesirable or unpleasant outcome after the display of a desired behavior increases the likelihood of the behavior being repeated.

Spontaneous Recovery

The reappearance of a previously extinguished conditioned response after a period without exposure to the conditioned stimulus.

Stimulus Generalization

The process by which a conditioned response becomes associated with stimuli that are similar but not identical to the original conditioned stimulus.

Conditioned Response

A learned response to a previously neutral stimulus that has been repeatedly presented along with an unconditioned stimulus.