When Selecting Customer Service Representatives,a Personality Test That Measures the "Openness

question 28

True/False

When selecting customer service representatives,a personality test that measures the "openness" factor would probably be more appropriate than one measuring the "agreeableness" factor.

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Definitions:

Sense Of Self

An individual's perception or awareness of themselves, encompassing self-identity, self-worth, and the continuity of one's personality over time.

Personal Pronouns

Words used in language to refer to the speaker, the listener, or someone or something mentioned in the conversation (e.g., I, you, he, she, it).

Proper Nouns

Names that specify unique entities, such as people, places, organizations, and sometimes things, which are usually capitalized in English.

Self-concept

An individual's perception of themselves, encompassing beliefs, feelings, and thoughts about one's abilities and attributes.