When Selecting Customer Service Representatives,a Personality Test That Measures the "Openness

question 28

True/False

When selecting customer service representatives,a personality test that measures the "openness" factor would probably be more appropriate than one measuring the "agreeableness" factor.

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Definitions:

Personal

Relating to or concerning an individual person, their private life, emotions, and/or characteristics.

Digital Natives

Individuals born into the era of digital technology who are familiar and comfortable with computers and the Internet from an early age.

Nonverbal Cues

Communication signals given through body language, gestures, facial expressions, and tone of voice, rather than words.

Ten Commandments

A set of biblical principles relating to ethics and worship, playing a fundamental role in Christianity and Judaism.