A Balanced Scorecard May Also Be Called a Strategy Scorecard

question 18

True/False

A balanced scorecard may also be called a strategy scorecard.

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Definitions:

Customer Benefit Plan

A strategy or program developed by businesses to offer added value or benefits to customers, aiming to increase customer satisfaction and loyalty.

Creating Steps

Developing phases or actions in a plan or process to achieve a specific goal.

SMART

An acronym standing for Specific, Measurable, Achievable, Relevant, and Time-bound, commonly used to guide goal setting.

Mental Step

A cognitive phase in problem-solving where an individual contemplates various solutions or decisions.