In a Strategy Map of the Balanced Scorecard, Operations Management

question 125

Multiple Choice

In a strategy map of the balanced scorecard, operations management processes are concerned with which of the following areas?

• A) supply
• B) selection
• C) safety and health
• D) research and development

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Definitions:

Service Delivery Model

The framework for how a company provides products or services to its customers, focusing on efficiency and quality.

E-Learning

The use of digital platforms and technologies to facilitate learning and training remotely, often via the internet.

E-Recruiting

The process of using web-based technology to attract, assess, select, and hire candidates for jobs.

Web-Based HR

Human resource functions and processes that are conducted over the internet, allowing for digital management of tasks like recruitment and training.