The ________ Perspective Pertains to Strategy for Creating Value and Differentiation

question 72

Multiple Choice

The ________ perspective pertains to strategy for creating value and differentiation from the perspective of the customer.

• A) financial
• B) internal-business-process
• C) learning-and-growth
• D) external-relations

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Definitions:

Behavior Therapy

Systematic application of the principles of learning to the direct modification of a client’s problem behaviors.

Psychodynamic Therapy

A type of psychotherapy that is based on Freud’s thinking and assumes that psychological problems reflect early childhood experiences and internal conflicts.

Cognitive Therapy

A form of psychotherapy that addresses maladaptive patterns of thought to alleviate psychological stress and disorders.

Excessive Guilt

A heightened state of feeling responsible or regretful for a perceived or real wrongdoing, often beyond what is considered rational or justified.