Explain the Four Perspectives on Performance Encouraged by the Balanced

question 2

Essay

Explain the four perspectives on performance encouraged by the balanced scorecard approach.

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Definitions:

Communication Channel

The medium through which information is transmitted from one entity to another, including verbal, non-verbal, written, and electronic means.

Deflecting

A communication strategy where an individual avoids direct answers or shifts the focus to another topic.

Relational Maintenance

Activities and actions individuals take to preserve and enhance relationships by ensuring their stability and satisfaction over time.

Perceptual Distractions

Environmental or internal stimuli that divert an individual's attention away from the intended focus of attention.