What Are the Four Key Words of the Four-Actions Framework

question 4

Short Answer

What are the four key words of the four-actions framework?

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Definitions:

Service Level

A measure of the quality of service provided, often evaluated by the speed and reliability with which a service is delivered.

Substitute Similar Products

Alternative products that serve the same purpose or function as the original product, often used to mitigate risks of stockouts or to diversify product offerings.

Flexible Capacity Lever

A strategy that enables a business to adjust its production capacity quickly in response to changing market demands, using methods like overtime, subcontracting, or temporary workers.

Outsource Call Centers

involves contracting an external service provider to manage customer service and support functions, including handling calls, emails, and chat services.