A Grave Danger to a Firm's Current Relationship with Customers

question 73

Multiple Choice

A grave danger to a firm's current relationship with customers appears if ________.

• A) new customer service training is implemented
• B) competitors can imitate its differentiators
• C) its products align too closely with the industry leader's products
• D) there is a perceptible change in quality

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Definitions:

Psychological Harm

Damage inflicted on an individual’s mental health or well-being, including emotional distress, anxiety, or trauma.

Informed Decisions

Decisions made based on a thorough understanding of all relevant information, implications, and consequences.

NASW Code

The Code of Ethics of the National Association of Social Workers, providing guidance on the standards and ethical principles that govern the conduct of social workers.

Social Justice

The fair and just relation between the individual and society, measured by the distribution of wealth, opportunities for personal activity, and social privileges.