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The ________ adopted an elaborate form of interest arbitration, known as the Experimental Negotiating Agreement, in the 1970s as a means of avoiding the long and costly strikes that had made the industry vulnerable to foreign competition.
Reflective Responding
A communication technique where the listener repeats back what the speaker has said, using their own words, to ensure understanding and empathy.
Summarization
The act of condensing information or narrative to its key points or essence.
Simple Encouragement
Basic forms of support or motivation aimed at uplifting individuals or promoting a positive outlook.
Self-disclosure
The act of voluntarily sharing personal information or feelings with others.
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