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Issues Management
The process of identifying, analyzing, and responding to issues that could potentially impact an organization's reputation and operations.
Recovery Stage
In crisis management, the recovery stage is the phase where an organization begins to recover from a crisis, focusing on restoring operations, repairing damages, and improving relationships with stakeholders to regain trust.
Coombs' Three-Stage Model
A crisis communication framework that outlines three phases—pre-crisis, crisis, and post-crisis—for managing an organization's response to a crisis.
Crisis Communications
The strategies and actions taken by an organization to communicate effectively during times of crisis to manage its reputation.
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