Performance Consists of Both Task and Contextual Dimensions

question 31

Essay

Performance consists of both task and contextual dimensions.Please define each type of performance,and explain whether companies should focus on task performance,contextual performance,or a combination of both.

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Definitions:

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.

Perishable

Describes goods that have a limited lifespan and can deteriorate quickly if not consumed or used within a certain period, such as food products.