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The reliability of quantitative field studies can be enhanced by careful attention to the details of observation. In a more general sense, reliability will increase as the degree of interpretation required in making actual observations _____. Participant observation or unstructured interviews may require a considerable degree of interpretation on the part of the observer.
Small Organizations
Businesses or institutions characterized by a smaller workforce, lower revenues, or limited operational scope.
Scientific Management
A management theory that analyzes work flows to improve economic efficiency, especially labor productivity.
Worker Productivity
The amount of goods and services that a worker produces in a given amount of time.
Service Delivery
The process of providing services to customers or clients in an efficient, timely, and satisfactory manner.
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