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Sally Goes to Have Her Hair Trimmed and Agrees to Pay

question 16

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Sally goes to have her hair trimmed and agrees to pay $40 to the stylist. While there, Sally decides that she would also like highlights. The stylist informs her that highlights will cost an additional $30. Sally agrees to the price, gets the highlights, but refuses to pay the extra amount. What is the likely result in a dispute between Sally and the stylist, and why?


Definitions:

Expert Power

A form of power that arises from possessing knowledge or expertise in a particular area that others value.

Expert Power

The influence a person has over others due to their recognized expertise, skills, or knowledge in a specific area.

Coercive Power

The capacity to control others through the fear of punishment or the loss of valued outcomes.

Legitimate Power

Legitimate Power is authority that is officially sanctioned or accepted due to a person’s position or role within an organization or system.

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