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The customer can terminate the contract according to requirements in the contract.
Mass Customization
Mass customization is a manufacturing and marketing technique that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.
Self-Service
A business model or service design that allows customers to perform services for themselves without direct assistance from employees.
Mass Service
A type of service operation characterized by serving a large number of customers with standardized services, often with little to no customization.
Service Factory
A business model that combines production and service provision, focusing on delivering manufactured goods along with value-added services.
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