The Process of Gathering Information About Customers Before Actually Making

question 3

Multiple Choice

The process of gathering information about customers before actually making a sales contact is the

• A) approach.
• B) prospecting.
• C) suspecting.
• D) pre-approach.
• E) situation analysis.

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Definitions:

Dirt

Loose or packed soil or earth; in a mechanical context, it can refer to unwanted particulate matter that can cause wear or contamination.

Malfunctioning Thermostat

A defective device that fails to regulate temperature properly, leading to heating or cooling systems operating erratically.

Refrigerant Pressure

The pressure of the refrigerant within an HVAC system or refrigeration cycle, crucial for the efficient cooling of air or refrigerated spaces.

Expansion Valve

A component in the air conditioning system that controls the amount of refrigerant flowing into the evaporator, thus regulating cooling.