When It Comes to How a Team Is Designed I

question 17

Multiple Choice

When it comes to how a team is designed i.e., members, communication, goals, norms, etc…) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?

• A) For optimal performance, it is more important to have a well-designed team than a team with a good leader.
• B) For optimal performance, it is more important to have an excellent leader than a well-designed team.
• C) Both team design and leadership are equally important.
• D) Well-designed teams tend to sabotage leaders.

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Definitions:

Triadic Reciprocal Model

A theory in psychology that explains human behavior and personality development through the interaction of personal factors, behavior, and environmental factors.

Reciprocal Behavior

Mutual action or exchange between parties, where each party responds to the other with a similar kind of behavior.

Reciprocally Related

Being mutually influencing or having a two-way relationship where both parties have an effect on each other.

Attribution Theory

A psychological theory that explains how individuals pinpoint the causes of their own and others' behavior.