The Project Manager Needs to Use Effective Listening and to Be

question 75

True/False

The project manager needs to use effective listening and to be able to make a persuasive case and clearly articulate her position on issues.

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Definitions:

Lacks Credibility

A condition or situation in which an individual or source is not perceived as trustworthy or believable.

Coombs' Model

A crisis communication framework developed by Timothy Coombs to help organizations effectively respond to and manage crises.

Crisis Communication

The specialized field of public relations focused on protecting and defending an organization's reputation during and after a crisis.

Damage Containment

Strategies or actions taken to minimize or limit the negative impact of a detrimental event or situation.