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An allowance may be given to the purchaser even though the goods are not physically returned.
Assertiveness
The quality of being self-assured and confident without being aggressive, important for effective communication and negotiation.
Cooperation
Collaboration and working together towards a common goal, often resulting in shared benefits and achievements.
Innovation
The process of translating an idea or invention into a good or service that creates value or for which customers will pay.
Feedback
Information provided as a response to an action or behavior, intended to guide future actions.
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