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It Is Important That a Customer Is Informed of a Potential

question 253

True/False

It is important that a customer is informed of a potential problem in timely manner that is neither unnecessarily alarming, nor misleading.


Definitions:

Rehearsal

A cognitive process of repeatedly practicing or going over information to enhance memory retention.

Memory Performance

Refers to the efficiency and effectiveness of an individual's ability to store, recall, and use information.

Confidence

The conviction or assurance in depending on someone or something with absolute confidence.

Flashbulb Memories

Highly detailed and emotionally charged memories that are formed during significant or traumatic events, believed to be exceptionally vivid and durable.

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