According to Arlene Hochschild,which of the Following Is Characteristic of Emotional

question 70

Multiple Choice

According to Arlene Hochschild,which of the following is characteristic of emotional laborers?

• A)An emotional laborer is expected to provide bad customer service if he or she is having a bad day.
• B)Their physical strength is the most important part of their work.
• C)Their labor has no exchange value.
• D)They are alienated from their emotional lives.

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Definitions:

Tragedy of the Commons

A situation in a shared-resource system where individual users acting independently according to their own self-interest behave contrary to the common good of all users by depleting or spoiling that resource.

Public Goods Dilemma

A situation in which the consumption of a good by one individual does not reduce its availability to others, leading to potential overuse or depletion.

Fads

Interests or practices followed enthusiastically for a relatively short period of time.

Fashion

The widespread custom or style of behavior and appearance at a particular time or in a particular place.