A Customer Does Not Necessarily Want the Highest Level of Performance

question 58

True/False

A customer does not necessarily want the highest level of performance along all dimensions of customer service,including response time,product variety,product availability,customer experience,order visibility,and returnability.

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Definitions:

Echoic Memory

A component of sensory memory that retains auditory information for a short period, typically up to a few seconds after the original sound has ended.

Chunking

Chunking is a cognitive strategy for organizing information into manageable and memorable units or chunks to enhance learning and recall.

Spacing Effect

The phenomenon whereby learning is more effective when study sessions are spread out over time, rather than conducted in a single, concentrated period.

Longer-Lasting Memories

Memories that are retained for an extended period of time, often due to their emotional significance or repeated rehearsal.