Examlex
A retailer delivers products all the way to the customer's home without using a package carrier.This type of service is named
Responsiveness
A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.
Service Quality
The perception of the degree to which a service meets the customer's expectations and needs, often assessed through factors like reliability, responsiveness, and empathy.
Credence Properties
Attributes of a product or service that are difficult or impossible for the consumer to evaluate even after purchase and consumption.
Geek Squad
A subsidiary of Best Buy, providing various tech support services from installation to repair for consumer electronics.
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