Examlex
In constructing a model,economists:
Innovativeness
The quality of being able to introduce new ideas, originality, and creativity.
Service Quality
The measure of how well a delivered service matches the customer's expectations.
Tangibility
The characteristic of being perceivable by touch or having a physical presence.
Service Delivery Process
A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.
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