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In Constructing a Model,economists

question 168

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In constructing a model,economists:


Definitions:

Innovativeness

The quality of being able to introduce new ideas, originality, and creativity.

Service Quality

The measure of how well a delivered service matches the customer's expectations.

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

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