Which of the Following Statements About TQM Is True

question 43

Multiple Choice

Which of the following statements about TQM is true?

• A) In TQM, quality is the role of quality control specialists.
• B) In TQM, satisfying the customer is primarily the responsibility of marketing.
• C) The TQM perspective views quality as the central purpose of the organization whereas the operational perspective focuses on efficiency.
• D) Most major firms have not yet adopted TQM.

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Definitions:

Marginal Product

The increased output achieved by adding one more unit of a certain input, with all other inputs held steady.

Marginal Cost

The cost of producing one additional unit of a good or service, used in decision-making on production levels.

Average Total Cost

The average cost per unit of output expressed as the total production cost divided by the number of units produced.

Average Total Cost

The total cost per unit of output, calculated by dividing the total cost by the quantity of output produced.