Which of the Following Is Not a Key Element of the TQM

question 59

Multiple Choice

Which of the following is not a key element of the TQM approach?

• A) Focus on the customer
• B) Continuous improvement
• C) Employee involvement
• D) Scientifically study each part of a task and develop the best method of performing the task

Appreciate the role of emotional intelligence in effective leadership.

Acknowledge gender differences and similarities in leadership styles and effectiveness.

Understand the impact of path-goal theory on leadership style and effectiveness.

Recognize the importance of leadership motivation and the drive in achieving organizational success.

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Definitions:

Empathy

The ability to understand and share the feelings of another, putting oneself in another's shoes emotionally.

Self-Actualizing Person

An individual who has realized and fulfilled their potential, achieving self-fulfillment.

Unconditional Positive Regard

An attitude of acceptance and support of a person regardless of what the person says or does, especially used in client-centered therapy.

Psychosexual Stages

A series of developmental stages postulated by Freud, through which a child's personality develops, each characterized by a focus on erogenous zones.