A Key Element of TQM Is the Focus on the Customer

question 33

True/False

A key element of TQM is the focus on the customer.

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Definitions:

Justice Department

A government department responsible for the enforcement of the law and administration of justice.

Staggered Board

A corporate board of directors structure where members are divided into classes serving different term lengths, making it difficult for a complete board takeover in any single election.

Poison Pills

A defensive strategy used by companies to deter hostile takeovers by making the company less attractive to potential acquirers.

Discount Rate

The interest rate charged to commercial banks and other depository institutions by a central bank for loans, used as a tool for regulating monetary policy.