Worthwhile Objectives That Allow Managers to Determine Whether Key Outcomes

question 5

Multiple Choice

Worthwhile objectives that allow managers to determine whether key outcomes are being reached include which of the following?

• A) Profitability targets such as ROI
• B) Quality goals such as percentage of rejects
• C) Innovation outcomes such as number of patents
• D) all of the above

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Definitions:

Lower Levels

Refers to the subordinate or base layers within a hierarchical structure or system.

Organizational Hierarchy

The arrangement of individuals within an organization into different levels of authority and segments based on job function or department.

Upward Communication

The flow of information from lower levels of a hierarchy to higher levels.

Downward Communication

Information flow from the higher levels of a hierarchy to the lower levels, typically used for instructions, performance feedback, and policy announcements.