Management at a Particular Post Office Wants to Know About

question 26

Multiple Choice

Management at a particular post office wants to know about the quality of its face-to-face service at its customer service windows.For one week,the post office will ask the customers directly.After a customer is helped,a different employee asks the customer a short question about his or her customer service experience.The customer's comments are then transcribed by a secretary.This survey runs smoothly and a lot of customer comments are collected.What,if any,is the most noticeable bias for this survey regarding customer service at this post office for that week?

• A)Nonresponse bias
• B)Voluntary response bias
• C)Undercoverage of the population
• D)Response bias
• E)There does not seem to be any bias.

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Definitions:

Unsolicited Application

A job application sent to a company that has not advertised a position, showing proactive interest by the applicant.

Electronic Applicant-tracking System

A software application that enables the electronic handling of recruitment and hiring needs.

Evidence of Qualifications

Documents or attestations that demonstrate an individual's level of education, skills, or ability to perform a certain task or job.

Application Message

Communication that is intended to express a desire to be considered for a position or to participate in something.