The Ability of a Product or Service to Reliably Do

question 65

Multiple Choice

The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations is called __________.

• A) satisfaction
• B) quality
• C) assurance
• D) utility
• E) value

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Definitions:

Dissatisfied

A feeling of unhappiness or discontentment due to unmet expectations or needs.

Reduce

To make something smaller or less in amount, degree, or size.

Affective Commitment

An employee's emotional attachment to, identification with, and involvement in a particular organization.

Performance

The manner in which an individual or group executes or accomplishes tasks, objectives, or duties.