Refer to the Scenario Below to Answer the Following Questions

question 78

Multiple Choice

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-The first thing Catrina wants to tackle is working with the employees, most of whom are part-time students working various shifts. She calls a meeting first with the three full time employees and wants to start a process where all the employees focus on _____________ between shifts.

• A) sharing information
• B) ensuring a clean workplace
• C) clearing the cash registers
• D) seamless customer service
• E) topping up the supplies

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Definitions:

Informal Assessment

An unstructured method of evaluating student learning or performance without standardized tools or criteria.

Assessment Instruments

Tools or methods used to evaluate, measure, or quantify the characteristics or abilities of individuals.

Time Sampling

A method of observational study where data is collected at specific and regular intervals over a period to analyze the occurrence of certain behaviors or events.

Informal Assessment

An evaluation process that is less structured and may include observations, interviews, or unstandardized tests to gather information.