Refer to the Scenario Below to Answer the Following Questions

question 98

Multiple Choice

Refer to the scenario below to answer the following questions.
TopCup Coffee (Scenario)
Catrina has been working as a manager in TopCup Coffee for six months now. In that time she has noticed that the total sales have grown a scant half percent. The owner, who does not work in the business directly, commented in a recent meeting that unless the sales picked up over the next six months, he would consider closing the business. Catrina has since looked seriously into the operations and armed with a textbook on operations management from her college days, she is determined to change both the coffee shop operations and the sales picture.
-Now that Catrina has attended to the employees' basic requirements, she intends to take the next step and ensure that all the employees have the necessary ___________ to do their jobs better.

• A) schedules
• B) pay and benefits
• C) uniforms
• D) training
• E) supervision

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Definitions:

Ambitious

Describes a person with a strong desire to achieve success, often through hard work, persistence, and determination.

Type B

A personality type characterized by a laid-back, less competitive, and more reflective demeanor, often contrasted with Type A personality.

Laid Back

A description for a person or approach that is relaxed, unhurried, and untroubled by stress or urgency.

Framingham Heart Study

A landmark longitudinal study initiated in 1948 aimed at identifying common factors or characteristics that contribute to cardiovascular disease by following its development over a long period in a large group of participants.